Privacy Policy
Effective Date: October 1, 2026
Puppet and Prop LLC (“we,” “us,” or “our”) operates this website,
puppetandprop.com (the “Site”), and sells our products directly through it. This
Privacy Policy explains what information we collect, how we use it, and your choices
regarding that information.
1. Information We Collect
Depending on how you use the Site, we may collect:
- Order and contact information, such as your name, shipping address, billing address, email address, and phone number, when you place an order, create an account, sign up for updates, or contact us.
- Payment information, such as your payment method details, when you make a purchase. Payments are processed securely through Stripe, WooPayments, and/or PayPal; we do not store your full card number on our own systems.
- Automatically collected information, such as your browser type, device type, and general location (city/region level), typically gathered through standard website and analytics tools.
- Cookies, small files stored on your device that help the Site function properly
(for example, remembering items in your cart) and, if analytics tools are
enabled, help us understand how visitors use the Site.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer service
- Communicate with you about your order (confirmations, shipping updates, issues)
- Respond to messages or inquiries you send us
- Send updates or promotional announcements, only if you’ve signed up to receive them
- Understand how visitors use the Site, so we can improve it
- Maintain the security and proper functioning of the Site
- Comply with legal, tax, and accounting obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
3. How We Share Your Information
We share information only as needed to run the business, including with:
- Payment processors (Stripe, WooPayments, and PayPal), to securely process your payment
- Shipping carriers (e.g. USPS, UPS), to deliver your order
- Service providers who help us operate the Site (e.g. website hosting, email, analytics)
- Legal authorities, if required by law or to protect our rights
4. Cookies
This Site may use cookies or similar tracking technologies to keep your cart working, remember your preferences, and (if enabled) understand how visitors use the Site. You can control or disable cookies through your browser settings; disabling them may affect how parts of the Site function, including checkout.
5. Data Retention
We retain order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes.
6. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the information we hold about you
- Request that we correct or delete your information
- Opt out of receiving future marketing communications (reply “unsubscribe” to any email, or contact us directly)
7. Children’s Privacy
This Site is not directed at children under 13, and we do not knowingly collect
personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on
this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Puppet and Prop LLC
Website: puppetandprop.com
Email: support@puppetandprop.com